Privacy Policy

Last updated: June 2026

1. Who We Are

This website is operated by GOV PAPERS SL ("we", "us", "our"), a company registered in Spain (VAT/CIF: B25989039), with registered address at Gran Via de les Corts Catalanes 672, 08010 Barcelona, Spain, trading as IRISH DOC SERVICES. We act as the data controller for the personal information described in this Privacy Policy.

2. What Information We Collect

Depending on the service you request, we may collect:

• Identification details (full name, date of birth, nationality)
• Contact details (email address, postal address, phone number)
• Information relating to the certificate or passport you are requesting (e.g. names, dates and places of births, deaths or marriages; passport number; family relationship)
• Copies of supporting documents you choose to share with us (e.g. identity documents)
• Payment confirmation details (we do not store full card numbers)
• Technical data such as IP address and browser type, collected automatically via cookies (see our Cookies Policy)

3. Why We Process Your Data

We process your personal data to:

• Prepare and submit certificate or passport requests on your behalf to the relevant Irish authority (HSE, GRO or Department of Foreign Affairs)
• Communicate with you about the status of your request
• Process payment for our services
• Comply with legal and accounting obligations
• Improve our website and services

The legal basis for this processing is the performance of a contract with you, your consent, and our legitimate interest in providing and improving our services.

4. Who We Share Your Data With

To complete your request, we may need to share relevant information with the Irish authority responsible for issuing your certificate or passport (HSE, GRO or the Department of Foreign Affairs). We do not sell your personal data. We may also share data with trusted service providers who help us operate our business (such as hosting or payment providers), under appropriate confidentiality and data protection obligations.

5. International Data Transfers

As we are based in Spain and assist with services relating to Ireland, your data may be processed within the European Union / European Economic Area. Where any transfer outside the EEA is required, we take steps to ensure an adequate level of protection in line with applicable data protection law.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to complete your request, comply with legal and tax obligations, and resolve any disputes, after which it is securely deleted or anonymised.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Lodge a complaint with a data protection authority, such as the Spanish Data Protection Agency (AEPD) or the Irish Data Protection Commission

To exercise any of these rights, contact us at [email protected].

8. Data Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].